Chromebook Support

All students are responsible for using their EGUSD assigned chromebook appropriately and taking care of their chromebook to prevent any damage or loss. Students should NOT be making any physical changes or cause any damages to their EGUSD assigned chromebook. Please follow these guidelines below to take care of your EGUSD assigned chromebook.
Refer to the information below for assistance with chromebook related technicial issues.

EGUSD Chromebook Technology Support

If you are HOME, please contact EGUSD Technology Support at STUSUPPORT@EGUSD.NET or call them at (916) 686-0245 during the hours of 7:30 a.m. to 4:30 p.m..

If you are at SCHOOL, you may stop by the KAMS Library for assistance with chromebook related help.


  1. Keep all food & drinks away from your chromebook.

  2. Always close your chromebook lid gently when you are done using it. (Prevent damages to your chromebook screen.)

  3. Hold your chromebook with two hands when moving it from place to place. (This prevents accidents while holding your chromebook.)

  4. Charge your chromebook each evening and remember to bring your chromebook to school everyday. (All students are required to bring their chromebook daily to school.)

  5. Store your chromebook in a safe place when using it at home. (Keep them from being damaged from your siblings or pets.)

  6. Remember to power OFF your chromebook when you are done using it for the day. (This saves your battery power from being used up unnecessarily.)

  7. Don’t jam your chromebook in a super stuffed backpack. (Pressure against your chromebook will damage the screen)

  8. Don’t throw your backpack around or lean on your backpack when your chromebook is in your backpack. (Throwing your backpack on the ground may damage your chromebook.)

  9. Don’t loan out your chromebook to another student. The chromebook is assigned only to you.

  10. If it’s raining, remember to protect your chromebook from water damage by wrapping it in a garbage bag. (Your school backpacks are not 100% waterproof)

What can we do if my chromebook is frozen and/or the screen is black but the power is on?

Try to do a warm reboot on the chromebook by:

1) PRESS and HOLD these two keys below until the blue power light goes off.

2) Press the power key to restart the chromebook

3) Log back into the chromebook to see if the problem has been resolved.

What can I do if I don't hear any sound coming out of my chromebook?

Make sure your sound is ON and the volume is up.

1) Go to your bottom right hand corner to access your chromebook settings

2) Go to the sound control panel and make sure your sound is ON and the volume is at up at least half way on the sound bar.

You can click on the Keyboard Shortcuts image to add a copy of this file to your Google Drive.